Keynote Voice Perspective for Service Providers

Keynote Voice Perspective is the most comprehensive product on the market for benchmarking and monitoring the end-to-end VoIP service quality from the end-user perspective over any communication media DSL, Cable, and Wireless.
Voice Perspective utilises our global test and measurement network to provide a comprehensive view into your VoIP service quality. Our measurement computers are located nationwide and measure actual user activity across various providers and over multiple carrier networks.
Most VoIP monitoring tools today are network focused and take an inside-out approach by measuring
the network jitter, packet loss,and latency in the core network. However, network issues may not entirely represent the userexperience since audio problems arising in the last-mile with adapters and ISP access beyond the network edge are not captured. Additionally, with the growth of Internet and mobile telephony, calls traverse over hybrid networks including packet switched networks, Public Switched
Telephone Networks (PSTN) and cellular networks. To understand the customer experience of voice service quality, you need a tool that can measure the true end-user experience.

On-demand, hassle-free - Reduces capital expenditures for maintaining complex in-house software and expensive hardware. Multiple Platforms Supported - Including DSL, cable, and wireless. Holistic Solution - Measures MOS (mean opinion score) and service availability and analyses contributing factors of VoIP quality deterioration. Competitive Intelligence - Receive competitive analysis of how users perceive the reliability and audio service quality of leading VoIP service providers. Unparalleled geographic coverage - Uses the most distributed geographic measurement network for comprehensive end-user coverage.

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